1. How long does delivery take?
- Standard UK delivery: 3–7 business days.
- Express delivery (if available): 1–3 business days.
- You’ll receive tracking details once your order is dispatched.
2. Do you ship internationally?
- At this time, Tivaro only delivers within the UK.
3. How much is shipping?
- Orders over £40: Free standard delivery.
- Orders under £40: Flat rate of £3.99.
- Express shipping (if chosen): Calculated at checkout.
4. What if my order arrives damaged or doesn’t show up?
- If your order hasn’t arrived within the expected timeframe, contact us at support@tivaro.co.uk.
- For damaged items, let us know within 7 days and we’ll arrange a replacement or refund.
5. Can I return my order?
- Yes, you can return items within 14 days of delivery.
- Items must be unused, in original packaging.
- Please see our Returns & Refunds Policy for full details.
6. What payment methods do you accept?
- We accept all major debit/credit cards via Stripe.
- You can also pay securely with PayPal.
7. Is my payment information secure?
- Absolutely. Payments are processed by trusted providers (Stripe, PayPal).
- Tivaro never stores your full card details.
8. How do I contact Tivaro support?