At Tivaro, we aim to deliver your order quickly and reliably. Please review our shipping details below.

Processing Times

• Orders are typically processed within 1–2 business days.
• You will receive a confirmation email once your order has been dispatched.

Delivery Times

• UK Standard Shipping: 3–7 business days.
• UK Express Shipping (if available): 1–3 business days.
• International delivery is not currently offered.

Shipping Costs

• Standard UK delivery: Free on all orders over £40.
• Orders under £40: flat rate of £3.99.
• Express shipping (if chosen): calculated at checkout.

Tracking

• Once shipped, you will receive tracking details by email.
• If tracking is not available, our support team can provide status updates.

Delays

• Shipping times are estimates only. Delays may occur due to courier issues, holidays, or unexpected demand.
• Tivaro is not responsible for delays outside our control, but we will always assist you in resolving courier problems.

Lost or Damaged Parcels

• If your order does not arrive within the expected timeframe, please contact us at support@tivaro.co.uk.
• If an item arrives damaged, let us know within 7 days so we can arrange a replacement or refund.